We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,258 News Articles

Apple and Microsoft work to patch iPad hotmail issues

No timeline for fix to composing and replying to emails

Microsoft is joining forces with Apple in a bid to solve the problems iPad users have had with Windows Live Hotmail.

"We've seen some issues with using Hotmail on the new Apple iPad," acknowledged Mike Schackwitz, the Hotmail program manager, on the 'Inside Windows Live' blog.

"Specifically, composing and replying to an email is not working for some of our users."

iPad users have reported problems with Microsoft's web-based email service, including the iPad's Safari browser freezing and an inability to compose new messages or reply to received mail.

"I can read mail but I can't compose a new message or reply to a message," said someone identified as 'mitchgrrt' on Apple's support forum on April 6, just three days after the tablet went on sale in the US.

"iPad won't let me type in the message input area, and Safari hangs."

"We're working with Apple to understand the issues, and we'll fix them as quickly as possible," said Schackwitz. He did not provide a timetable for a Hotmail fix.

On Apple's support forum, most iPad users said that they were able to grab their Hotmail messages after setting up the tablet's baked-in mail client to access Microsoft's service as a POP account.

Others urged iPad users who were experiencing problems to switch to the mobile Hotmail site, which uses a stripped-down interface more suitable for the smaller screens on smartphones.

Microsoft has since redirected all iPad traffic to the mobile version.

This week, Microsoft revealed it would begin rolling out the latest enhancements to its Hotmail webmail service, with an aim to reduce clutter and make it easier to send photos and handle Office documents.

See also: iPad unlikely to be a hit in the UK

IDG UK Sites

Apple WWDC 2015 rumours: iOS 9, OS X 10.11, Apple TV & more

IDG UK Sites

Why I think the Apple Watch sucks and you'd be mad to buy it

IDG UK Sites

This wonderful poster for Mike Leigh’s ENO production of The Pirates of Penzance is by his...

IDG UK Sites

What will Apple launch at WWDC 2015, with one week to go? Apple TV, Macs, Beats Music, iOS 9, OS X 1......