We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

34% of Brits suffer broadband MAC code delay

4% admitted delay stopped them swapping ISP

More than a third (34 percent) of Brits that swapped internet provider last year experienced a delay in receiving their MAC (Migration Authorisation Code), says Moneysupermarket.com.

A MAC Code is issued by your ISP and allows you to swap providers without having to wait for them to cancel your line and re-register with another ISP, a process that can take weeks.

The comparison website said it was surprised at the number of web users that experience a delay, especially since in 2007 Ofcom introduced legislation that requires all broadband providers to issue a MAC code within five working days.

Moneysupermarket.com said that four percent admitted the delay in receiving their MAC code caused them to abandon plans for moving to another ISP, while 40 percent said they didn't know what a MAC code was.

The comparison website also revealed web users that didn't swap ISPs have missed out on saving as much as £143 a year.

Mike Wilson, broadband manager at moneysupermarket.com, said: "Ofcom rules on MAC codes have been in place for some time but delays and complications clearly remain a huge issue for those who want to change provider. I can't see why delays occur; the providers should have a simple process in place. The fact that customers give up on swapping to a better deal solely because of MAC problems is not acceptable, people are loosing out on big savings."

See also: Super-fast broadband could encourage piracy


IDG UK Sites

5 reasons not to wait for the Apple Watch: Why you shouldn't buy the iWatch

IDG UK Sites

Why local multiplayer gaming is rapidly vanishing: we look at the demise of split-screen and LAN...

IDG UK Sites

How Emotional Debt is damaging digital design

IDG UK Sites

How to update your iPhone or iPad to iOS 8: including how to install iOS 8 if you don't have room