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20% prefer internet to phone for managing bank accounts

Survey shows increasing trust in internet banking

One in five Brits would rather use a computer or mobile phone to check their bank statement compared than call a phone banking centre, says Monitise.

According to research by the mobile banking firm in conjunction with the Future Foundation think-tank, just one in 20 were happy to use these methods to manage their money in 2002.

The research also highlighted that 18 to 25 year olds are most happy to use the internet and mobile phone banking.

However, 10 percent of pensioners admitted they were comfortably using technology to monitor their bank accounts.

"People want to manage their money on their terms, and with most tasks easily done via mobile and internet banking, they have 24/7 control at their fingertips," said the Future Foundation's Barry Clark.

"The speed and convenience of this 'DIY banking' also means that we don't have to go through the whole call centre rigmarole, which can be a frustrating and painful process at times."

Alastair Lukies, chief executive of Monitise said the internet and mobile phones allows Brits to control their own finances without hassle.

"People still need to speak to a human being for the more complicated matters, like agreeing a mortgage, but technology is now driving better banking services," added Lukes.

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See also: Alliance & Leicester protects customers against phishing


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