Frustrating at times but impossible to live without, web access is too vital to settle for sub-standard service. PC Advisor analyses what 6,500 of you had to say about your broadband experiences, which ISPs are best, and how to get cheaper broadband.
Virgin Media offers both ADSL and cable broadband in combination with IPTV, landline, mobile phone and TV subscription packages. The company reports that it has just under four million broadband customers – the split among our survey respondents was 85 percent cable and 15 percent ADSL users.
Ratings for download speeds, connectivity and satisfaction were high. Given that cable broadband is largely uncontended, and that Virgin is able to offer the fastest connection speeds in the UK and combine them with other services at a discount, this is hardly a surprise.
Virgin’s scores for technical and customer support were average, however, with many complaints over bandwidth-throttling. Almost 12 percent of Virgin customers said they would consider switching to an alternative ISP that didn’t prevent P2P file-sharing, while 16 percent expressed concern about BT’s involvement with trials of the controversial Phorm behavioural targeted-advertising service.
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Over the years, Zen has become a regular fixture of our broadband survey. As one of the UK’s smaller ISPs, it consistently scores well for providing customers with the personal touch, and in the satisfaction stakes. As a pure broadband provider, it’s able to focus its attention on providing one service and doing so very well. Expect better maximum transmission unit (MTU) attenuation, better ping rates for gaming and superior connections.
As in previous years, Zen proves to be one of the shining lights of broadband service providers as far as our survey respondents are concerned.
Zen Internet gets a PC Advisor ISP Awards 2009 Recommended Award.
NEXT: Mobile broadband >>
Broadband Survey 2009 index:
- PC Advisor readers' verdict on Broadband Britain
- Our survey says…
- ISP reviews: AOL & Be Broadband
- ISP reviews: BT & BT Yahoo
- ISP reviews: Demon & O2
- ISP reviews: Orange & Pipex
- ISP reviews: Plusnet & Sky Broadband
- ISP reviews: Talk Talk & Tiscali
- ISP reviews: Virgin Media & Zen Internet
- Mobile broadband
- Better broadband for all
- Better broadband, shaping up
- Behind the scenes: a broadband call centre
Survey sponsored by Broadband Genie