We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,258 News Articles

More than 50% of Brits are computer illiterate

BT says PC users suffer from low IT self-esteem

Almost half of the UK think they are computer illiterate, reports a new survey by BT Home IT Support.

The poll of 500 men and women revealed that 75 percent of women and 55 percent of men class themselves as computer illiterate, proving many Brits suffer from low IT self-esteem.

Taza Mohammedbhai, head of home IT support at BT, said: "Given the importance of technology in both work and play, it's surprising that so many people lack confidence in their skills. It looks like Britain could be suffering from a serious case of low self-esteem when it comes to their digital lifestyle. While the research shows that low IT self-esteem affects both sexes, men clearly perceive themselves to be the superior sex when it comes to IT literacy."

When it comes to asking for help, we still follow gender stereotypes with women asking for help on IT issues an average of 7.5 times a year compared to men who asked for help just 3.5 times a year. Women also spend over eight hours a year solving IT issues, in contrast with men who spend just three.

Emma Neale, BT Home IT Support advisor, notes the gender divide on the desk, "We have found that more women than men are subscribing to the service. Men tend to call in when they've encountered a problem, tried to solve it and failed. We've found that our female customers are more likely to call for advice when they've got a general enquiry about their computer, rather than just when there’s a problem."

The UK IT Literacy report also highlighted that women spend 50 percent of their online time social networking on sites such as Facebook while men spend 60 percent on their web-time playing online games.


IDG UK Sites

Best Black Friday 2014 tech deals: Get bargains on smartphones, tablets, laptops and more

IDG UK Sites

What the Internet of Things will look like in 2015: homes will get smarter, people might get fitter

IDG UK Sites

See how Trunk's animated ad helped Ade Edmondson plug The Car Buying Service

IDG UK Sites

Yosemite tips: Complete Guide to OS X Yosemite