Microsoft said all users of Windows Live services such as Hotmail, Messenger, SkyDrive and Photo Gallery can now access the tools after a day-long outage that affected people in Europe and the US. UPDATE: Microsoft says Live services are back on track
The company blamed an issue that was affecting the log-in process via Windows Live ID, which provides single click access to all the accounts a user has on Windows Live.
"Earlier today, an issue began that has caused some consumers worldwide to experience difficulty logging in to their Windows Live ID accounts. This issue has since been resolved and normal operations have been restored to all customers," said Microsoft's Samantha McManus, Windows Live product manager.
She offered no details on the issue.
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Comments
Aretoula said: i cant access my hotmail eitherGrecce
dudemilf@hotmail.com said: i am in Oregon and i have not been able to access my hotmail on any of the three servers i use Mozilla Opera and Internet Explorer 7 What is going on
melissa(: said: why wont it let me on hotmail i need to get my courseworkk off it
Ligia said: March 10 - I live in Costa Rica and havent been able to access my hotmail account same as prior messages Who do I need to contact Where can I get assistance
obusola@hotmail.com said: I have not been able to access my hotmail for the past one week Kinda frustrating since this is my primary email ac Error http 400 bad request page temp unavailble may have moved blablah I live in Illinois Tired of dealing with reps who have no clue how to help
Wendy said: I live in Illinois and have been having probmems for the past five days accessing hotmail Beats me how MS can claim operations have been restored to customers
bobdavis9@hotmail.com said: Sunday 9 Feb UKFollowing my last communication I can suddenly access hotmail however all earlir mail held in my inbox has now been lostI must recover vital information so please re-instate that data
bobdavis9@hotmail.com said: Sunday 9 March UKI am unable to access my hotmail account having attempted regularly several times dailyI get the windows live sign in page but clicking on my address the screen goes to log in live but after a considerable delay the message appears log in failed contact ISPAs I can access the internet through my ISP who advise my only course of action is to contact hotmail please advise what is happening and when the problem will be resolvedThis has been an intermittent problem for more than a week and I depend on this service
sarah said: ya me neither it said on my computer that someone has tried to access my account too many times and that it was on lockdown this was on thursday Feb 2808 here in the united states
Lunachick said: Thanks for your help Fran my hotmail is now working albeit quite unstable ie all my folders had disappeared when I tried to put my emails in the right folders every so often it wouldnt work and quite often when you try and do something it will give the unable to connect messageIn future I am going to back up EVERYTHING I do on hotmail as I have lost all my trust in msnmicrosoft and all their employeesHope everyone elses hotmail will get back on track real soon
Fran said: Lunachick I live in Canada and I dialed area code 613 310- surf 7873 of course this is the phone number my carrier Sympatico gives us and believe it or not the person I was talking to was in IndiaAttention to everyone that cannot connect please refer to my comment of Thu February 28th thats all it was for me and all is well now
Lunachick said: Franare you in the UK If so could you please let me have the phone number that helped you I tried to contact MSNMicrosoft ALL morning was transferred to 7 yes 7 different departments and got 7 different answers none of which solved my problem If you or anyone else could let me have the number I would be eternally gratefulMany thanx
Lunachick said: Does anyone know the email address of Samantha MacManus product manager of Windows Live so I can tell her that my email hasnt worked since Tuesday morning and no one at MSNMicrosoftwhoever appears to know how to fix itNot a happy bunny
Jacob Clark said: Glad this is online I need to services to contact my clients and freinds
Robin Kaye said: So much for allowing MicroSoft to controll my logging into the webId rather leave controll to the Mafia
kelly from barnsley uk said: have been unable to access my hotmail acc since monday night only have access through work not a happy bunny at all someone knows something and they are not leaking the answers
Beryl said: My hotmail account has not been restored and I am still unable to log in Thursday 1331 UK
Fran said: On Tuesday I could not access my OE or my Hotmail I chatted with MSN Sympatico twice and found out the problem WAS at their end I waited all day Tuesday and Wednesday morning it still wasnt working so I decided to place a call and we got the problem fixed Besides the problem the whole world was having somehow my ID to connect to my email got changed had to be by an update and we switched it back to the correct one and everything is working very well
gloriakaye@hotmail.com said: Is anyone else still having probs with windows live or in my case dead hotmailMine is still out
gloriakaye@hotmail.com said: Its 30 minutes past midnite in the UK on Thursday 28th February and my Hotmail account is still down I have been unable to access it since Tuesday morning not a happy bunnyPS All the accounts for the other members of my family are all working fine go figure