We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

eBay's PayPal goes down for over an hour

Sellers may be reimbursed for outage

PayPal users across the world were unable to access the service for at least an hour yesterday after the online payment service was shut down due to "internal problems".

The problems with the online payment service, which is owned by eBay and has about 75 million active users, started at around 6:30pm and affected the majority of users for around one hour. For some, however, the problems continued until 2:30am.

"I haven't heard the absolute clear definition of what happened from the engineering team yet. I can confirm that it was an internal problem, not an external problem," eBay spokesman Anuj Nayar told Reuters.

eBay also revealed it may reimburse some sellers for loss of sales caused by the outage. However, Kaufman Bros analyst Aaron Kessler said the outage was unlikely to dissuade customers from using the service.

"An occasional server shutdown happens to a lot of companies. Obviously you don't want to have it happen more than a couple of times a year or you do start to have brand or reputation concerns," Kessler said.

"But we've seen issues with Google, Netflix and Amazon.com over the last couple of years, so I don't think an isolated incident is a huge deal for these companies."

Broadband speed tester

See also: BT, PayPal & Intel back unified online IDs

IDG UK Sites

Nokia 105 review: How to get a free phone (and play Snake!)

IDG UK Sites

Samsung: King of the Androids (or MWC, at least)

IDG UK Sites

Inside Microsoft's universal platform for designing apps that work on PCs, tablets, phones, Xbox...

IDG UK Sites

How to watch Apple's 9 March 'Spring Forward' Apple Watch event live stream, and what to expect: Ap?......