We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

O2 wins Thinkbroadband's best ISP award

Customers back speed, reliability and service

O2's broadband ISP service has been voted top in a poll on the thinkbroadband.com comparison site for November.

Thinkbroadband's poll measures key satisfaction areas for broadband customers, including speed, reliability and customer service, asking users to score each provider.

The comparison site measures services from all the main UK ISPs, with O2 taking top spot with 74 percent, 72 percent and 79 percent for speed, reliability and customer service respectively.

In a separate survey conducted by Intrepid Research, 100 percent of customers that switched from Orange and PlusNet thought the O2 service was “better” than their previous service. 86 percent of ex-AOL customers and 85 percent of ex-Virgin Media customers thought the same. Overall, 81 percent of customers questioned were very satisfied with the service and likely to recommend it to their friends.

“We launched O2 Broadband with a commitment to creating an overall quality of experience that sets a new standard in the market,” said Sally Cowdry, marketing director, O2 UK. “We’re delighted that just over one month since launch independent research from experts shows that we are delivering on this promise.”

Sebastien Lahtinen, Co-founder of thinkbroadband.com added, "O2 has entered a very competitive market with highly compelling services and our users have clearly indicated that they currently perform very well in all three categories against the large established operators."

For more broadband news, reviews and tutorials, visit Broadband Advisor

IDG UK Sites

Apple promises developers better stability, performance for Swift

IDG UK Sites

5 things we hate about MWC: What it's like to be a journalist at a technology trade show

IDG UK Sites

Interview: Lauren Currie aims to help design students bridge skills gap

IDG UK Sites

12in Retina MacBook Air release date rumours: new MacBook Air to have fingerprint ID, could launch...