Virgin Media will axe 320 jobs as part of a cost cutting exercise designed save £120m by 2012.
The ISP revealed it will close its customer service centre in Dudley as part of the plan it announced in November to cut 2,200 jobs.
While Virgin did not reveal when the centre would close, it previously said it would not start cutting jobs until the Q4 of 2009 with the majority taking place before the end of 2010.
Virgin also said 150 new jobs would be created under plans to centralise its technical support services.
Comments
huxley said: this service goes from bad to worse When we first joined it was telewest and superb but it went downhill rapidly with virgin Its impossible to resolve technical issues with them as the procedure is so outdated They supply routers but will not discuss a problem even if you use the same model unless it it thiers Your average user cannot be expected to start messing with disconnecting thier wireless network and plugging into the modem while using the phone
Andy in Londinium said: More cuts from frontline staff Are they completely insane Whenever I call I usually get an indian script kiddie anyway these days My tolerance for mistakes is going to be lowered further 1 mistake by them and I am gone Its easy with MAC codes etc and if the service does not perform their lack of support will not become my problem for long - of that you can be sure