We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

Ofcom to stamp out fixed-line 'slamming' tactics

Fines for switching users without consent

Communications regulator Ofcom will clamp down on fixed-line telephone providers that switch users without their consent.

Under a new set of proposals, which look set to come into force in September, any telephone operator found guilty of 'slamming' tactics - including the forging of signatures on customer agreements and claiming to represent rival companies - will be liable for a fine of up to 10 percent of their total turnover. Ofcom described slamming tactics as an "extreme form of mis-selling".

The new proposals will require telecom companies to keep records of telephone conversations with customers as well as agree to not 'engage in dishonest, misleading, or deceptive conduct'.

"Ofcom wants to stamp out mis-selling in the telecoms market so that consumers can get the best that competition brings. Our announcements are designed to tackle misleading sales practices in landline and mobile services," said chief executive Ofcom.

Broadband speed tester

See also: Ofcom fixed-line mis-selling protection extended


IDG UK Sites

Apple promises developers better stability, performance for Swift

IDG UK Sites

5 things we hate about MWC: What it's like to be a journalist at a technology trade show

IDG UK Sites

Interview: Lauren Currie aims to help design students bridge skills gap

IDG UK Sites

12in Retina MacBook Air release date rumours: new MacBook Air to have fingerprint ID, could launch...