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89% of basic public services now online in UK

UK making progress with e-government plans

The UK government is making progress with efforts to put public services online and is ranked fifth in an annual European survey of online services by consultancy Capgemini.

The annual survey, conducted for the European Commission, found that 89 percent of basic public services in the UK are now fully available online, which Capgemini said was a "marked" improvement on the previous year. The UK has risen one place in Capgemini's e-government rankings as a result.

"European governments must stop a gap opening up between the public and the commercial online worlds, and seek to deliver a new 'Gov 2.0' experience," said Capgemini's Graham Colclough. He said the online offering should attract and fulfil citizen needs "efficiently, consistently, inclusively, and economically".

The UK also scored highly for its online services for libraries, job searching, education enrolment, building permission and health care.

Across 30 EU and nearby countries, the report said online availability for public services had increased from 50 percent last year to 58 percent this year. Austria came out as the top country, with perfect scores for all the 20 services measured.


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