Broadband connection speeds, subscription prices and terms vary hugely - as do customers' experiences. Our annual broadband survey, sponsored by Broadband Genie, lets you have your say about your ISP. PLUS: advice on how to get better-value broadband.
PC Advisor Broadband Survey 2008
Broadband connectivity is one of those touchstone topics about which each and every one of us has both experience and an opinion. Being able to get online and enjoy the richness of the web is an excellent thing - but it's still not something we can take for granted. Even where it is available, the service you get and its features and limitations vary from provider to provider. Little wonder, then, that it's a source of such considerable frustration.
Each year, PC Advisor conducts an in-depth reader survey on broadband. In 2008, more than 4,250 respondents took part and told us, in no uncertain terms, what they like and don't like about their ISP. More than 100 different service providers were appraised, although we've focused our results on the 30 or so for which we had sufficient independent data to draw conclusions.
So, without further ado, let's take a look at the state of the UK consumer broadband market and find out how it's developed over the past 12 months, the issues that have arisen and whether they have been resolved or continue to rile.
And if you responded to our survey and contributed to the UK's most comprehensive broadband report, click here to find out whether you're one of our prize-draw winners.
NEXT PAGE: broadband trends
Index:
- PC Advisor Broadband Survey 2008
- 2008 broadband trends
- Going mobile
- Around and about
- Mobile madness
- Bundles of fun
- ISP loyalty
- Changing ISP
- Hard lines
- Mobile broadband
- Best broadband bundle
- Best broadband only deal
- Best overall ISP & Top 20 UK Broadband ISPs
Quick links:
Comments
Scott said: Since aol has noved to dialbb- my system crashes just about every other day I have wasted time speaking to staff at an Indian call centre but keep getting different answers temporary solutions At first they blamed my new unsupported router but when I switched back to my aol supplied BT modem the problem kept recurringTypical carphone warehouse service- totally rubbish
Jack said: Why is there no mention of Waitrose in your list of ISPs It has been in the top three for years in Which magazine
Dragon said: Cant get Sky BB or Freeview or use a mobile here Homecall was good till Tisc took it overI am NOT paying for my BB with Talktalk Phone line UK calls amp calls to USA amp Oz cost 35 a month with BT I get line rental UK OZ amp USA calls for under 21 Therefor BB is freeBT offer 512kbps I get 16MB withTT
Pete said: Virgin cable is so reliable that it would have scored higher with me - if it hadnt been so darned expensive
joke said: ive got O2after i switches from talk talkand im really happy