We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
79,994 News Articles

Skype pays for outage with 'free week' offer

Paying Skype users get a week's free service

Skype is hoping to appease VoIP customers hit by the widespread Skype outage last week by offering a week of free service to paying customers.

The company has sent an email to customers who pay for its premium services informing them of the offer, Skype spokeswoman Imogen Bailey said today.

"As a goodwill gesture to all you faithful Skype Pro, Skype Unlimited, SkypeIn or Skype Voicemail customers, we're adding an additional seven days to your current subscription free of charge," the email said. "And even if you didn't miss out on using Skype last week, you can still have a week free on Skype, on the house."

The widespread collapse of the peer-to-peer VoIP service last week occurred when millions of Windows users tried to log on to Skype at the same time, after downloading a software update from Microsoft and rebooting their machines. Many people had problems logging on early Thursday morning and were unable to connect until Saturday.

Whether the free week's service will keep paying customers from dropping the peer-to-peer VoIP service remains to be seen. The interruption was a major inconvenience for business users, although some took the service failure in their stride.

Joyce Brecknell, program director at Freeform Dynamics, is a paying Skype customer and a "big user of VoIP service, both professionally and privately".

"I know where Skype works and where it still has some limitations," she said. "My expectation of VoIP is that it's still a backup service. I have multiple communication channels - like my mobile phone - just in case."

See also:

Skype opens up on 'perfect storm' outage


IDG UK Sites

45 Best Android games: top Android games for your smartphone or tablet in 2014 (24 are free!)

IDG UK Sites

How Apple, Adobe, Microsoft and others have let us down over UltraHD and hiDPI screens

IDG UK Sites

Do you have the X-Factor too? Mix Off app puts fans in the frame

IDG UK Sites

iPad Pro release date, rumours and leaked images - 12.9 screen 'coming in 2015'