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September 25, 2008
BT ISP raises exit fee by 250 percent
Plusnet blames increase on owner BT
Broadband ISP Plusnet has upped its customer exit fee from £5.75 to £20 - a rise of nearly 250%.
The charge is in relation to a ‘cease' of a customer's broadband, and the increase comes into affect from 29th October 2008.
Plusnet was bought by BT in January 2007.
Carol Axe, Customer Support Director at Plusnet, explained that the massive increase is "because our supplier, BT Wholesale, has increased the cancellation charge which applies if you stop or ‘cease' your broadband service."
Examples of where the charge is payable can include moving house, or changing supplier.
Axe noted, however, that the fee does not apply if the customer migrates to another provider using a MAC key - only if he or she decides to cease their service altogether.
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Comments received
M. Knight said on Thursday, 25 September 2008
This is a classic example of BTs blatant disregard for consumers
michael gamble said on Monday, 29 September 2008
This news has confirmed my reluctance to even consider BT as an ISP were I to wish to move from my current ISP (orangehome)
TNM said on Monday, 29 September 2008
Just try to move from your Orange contract Michael and see how much that will cost you. £20 pales into insignificance compared to their contractual clauses !!
Tony said on Monday, 29 September 2008
Words like Foot and Shoot come to mind.
Have BT learnt nothing from their aquisition of
a well run ISP.
The reason I and many others left BT in the first place was to avoid the rank stupidity of BT's
bunch of "decision makers" who are not fit to have
a "jewel in the crown" brand leader as PlusNet.
Surprise surprise! said on Monday, 29 September 2008
I'm beginning to think there isn't one company who are genuinely OK nowadays.
It seems to be a case of choosing the lesser of many evils.
It's a shame that so many people are prepared to sign up with the first provider they come across, it only encourages these fly-by-nights to be even more badly behaved.
Shouldn't there be a law against this sort of thing?
ALAN HARRISON said on Tuesday, 30 September 2008
no-one says anything about the speed of the internet in relation to, the cost, we are told that we should be getting 8Mbps, but in actuality we are getting less than 1Mbps, and where does FRAUD come in, if you are told in writing that your supposed to get the higher figure whose robbing who? and when you only live 1.5 miles from the exchange we should be getting a higher rate, and a better deal!.
Peter Wylie said on Wednesday, 01 October 2008
"Examples of where the charge is payable can include moving house, or changing supplier"
"Axe noted, however, that the fee does not apply if the customer migrates to another provider using a MAC key - only if he or she decides to cease their service altogether"
Can anyone notice the flaw here with these 2 statements.