We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

Customer: HSBC system fails to execute sell order

HSBC Hong Kong's online stock trading experienced its third glitch within a year on Monday, according to a report by Chinese-language Ming Pao Daily.

An HSBC customer reported to the daily that his sell order placed on the bank's online stock trading system wasn't executed, the media report said, adding that the customer received an SMS confirming the execution of the order Monday morning but got another short message at 9pm on the same day saying the order hasn't been executed and has been canceled.

The customer was quoted as saying that the bank fails to give an explanation and detail compensation for the monetary loss involved.

HSBC said they are investigating the incident and will provide a report to the Ho Kong Monetary Authority, according to the media report. The bank said it has no idea the number of customers affected, but will call each affected customer to apologize, the media report noted.

HSBC doesn't rule out the possibility of a system glitch, said the report, adding that the bank apologized and promised compensation if the bank is responsible for the glitch after investigation.


IDG UK Sites

Best Black Friday 2014 tech deals UK: Latest bargains on phones, tablets, laptops and more this...

IDG UK Sites

Tech trends 2015: 3D printing grows up

IDG UK Sites

10 mind-blowing Oculus Rift experiments that reveal VR's practical potential

IDG UK Sites

Black Friday 2014 UK: Apple deals, Amazon deals & other Black Friday tech offers