We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

Apple institutes first-gen iPod nano replacement program

Apple has instituted a replacement program for first-generation iPod nanos, which may contain flawed batteries that could overheat and cause damage. It's the result of an investigation which began three years ago in Japan, after an iPod nano began sparking during the charging process. Subsequent reports included incidents where overheating iPods burned paper and a woven straw mat.

The affected units include those sold between September 2005 and December 2006; Apple is providing an online form where you can enter your nano's serial number and see if you're eligible for a replacement unit. If your unit is covered, you can ship it in and you'll receive a replacement model in six weeks. The company notes that personalized iPods will be replaced with non-personalized units.

Apple published a statement in 2008, attributing the fault to the batteries from a specific supplier; the company said that the issue only occurred "in very rare cases" and that it had received reports of less than 0.01 percent of units actually experiencing the problem. The new page for the replacement program does acknowledge, however, that the likelihood of an incident increases as the battery gets older.

Replacement iPod nanos sport a 90-day warranty from the date of service. Apple recommends users back up their iPod's data before sending it in. This program follows a similar replacement program for fraying MagSafe power cables, which resulted from a class action settlement.


IDG UK Sites

Black Friday and Cyber Monday 2014 tech deals UK Live: Best Black Friday deals from Apple, Amazon,...

IDG UK Sites

Why are people still buying satnavs? Smartphones are the modern satnav

IDG UK Sites

New Star Wars trailer: Watch the VFX-laden teaser for The Force Awakens

IDG UK Sites

Black Friday 2014 UK: Apple deals, Amazon deals & Black Friday tech offers UPDATED