We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

French find fault with UK lines

British mobile and web users unhappy with their lot

A third of British mobile phone users are unhappy with their operator, according to a study by French telco watcher Qualiope. Most think costs are high, but mobile telcos say it's just a case of caveat emptor.

The survey of European mobile and internet users revealed that, in the UK, a staggering 79 percent are unhappy with mobile phone costs. Internet connection speeds were ruled unsatisfactory by 78 percent of Brits, while 76 percent were dissatisfied with the sound quality of their mobiles.

"Two thirds of [European] users are satisfied with their service operators," said Ernest Jones, general manager at Qualiope UK. "Only British users had stories of personal unpleasant experiences."

But Orange says this is an uncommon UK complaint. "Costs are assessed all the time," said Orange. "People need to choose carefully which contract suits their needs and change when necessary."

According to the latest EC figures, about 40 percent of the EU's 375 million citizens are online, but only about eight percent have high-speed broadband access.

"Users need to switch over to broadband to make the most of their server and internet speeds," said spokesperson for MSN, Microsoft’s ISP. "This will make a considerable difference." Regular PC Advisor readers know this is easier said than done in the UK.

Oftel had mixed conclusions about UK internet and mobile phone services. Qualiope's report paints a gloomier picture.


IDG UK Sites

Microsoft launches Office for Android: Check the system requirements first

IDG UK Sites

8 reasons you should start a blog

IDG UK Sites

Do we need to fight the government again over design and art education?

IDG UK Sites

Apple Watch release date & UK price rumours: Watch 'not confirmed' for April release in UK says...