We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

Apple acknowledges MacBook shutdowns

Requesting feedback from customers

Apple has published a rather blunt note effectively requesting feedback relating to reports of intermittent shutdowns affecting MacBooks.

An undetermined minority of users have experienced a problem in which their MacBooks begin inexplicably shutting down during normal use.

This problem is understood to manifest itself after the computer has been used without any problems for an indeterminate time. Some reports claim random shutdowns also occur when the MagSafe Power Adaptor is suddenly removed from the Mac.

While not all users are affected by this, Apple's technical note urges users to "contact AppleCare for service" in situations in which MacBooks shut down "intermittently".

A website published by affected users may have drawn Apple's attention to the intermittent problem that seems to affect only a small congregation of MacBook owners.


IDG UK Sites

Acer Aspire R11 review: Hands-on with the 360 laptop and tablet convertible

IDG UK Sites

Apple Watch release day: Twitter reacts

IDG UK Sites

See how Framestore created a shape-shifting, oil and metal based creature for Shell

IDG UK Sites

Apple Watch buying guide, price list & where to buy today: Which Apple Watch model, size, material,?......