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Privacy groups turn up heat on Amazon

User tracking getting out of hand

London-based Privacy International is calling on the data-protection commissioner to stop Amazon from processing customer data until it complies with UK data protection laws.

The Privacy International complaint claims the online book giant is in wilful violation of several requirements of the data protection law, including the obligation to show its British customers all information held about them and to delete it on request.

Privacy International director Simon Davies previously sent a formal letter to the data protection commissioner objecting to Amazon's transfer of customer data from the Britain to the US.

The bookseller is also in hot water in the US. The Electronic Privacy Information Centre (EPIC) and Junkbusters on Monday took their privacy dispute with Amazon.com to the US Federal Trade Commission (FTC), asking for an investigation into the online retailer's operations, which EPIC and Junkbusters say violate trade practices and data-protection laws.

Junkbusters and EPIC are asking the FTC to prohibit Amazon from disclosing information about its customers without their prior affirmative consent, to require Amazon to offer its customers the option to delete all information about their identity and purchases, to require Amazon to tell customers upon request exactly what information it has disclosed about the customer to other companies, and to provide complete access to its customer profiles.


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