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80,258 News Articles

iPod flaw 'limited', Apple claims

Is the nano up to scratch?

Apple's all-new iPod nano has been in the news lately, receiving rave reviews and a wave of criticism since recent claims that the iPod nano ships with a faulty screen. This is not the case, an Apple representative said on Tuesday night.

The allegation first surfaced on Flawedmusicplayer.com . The site claimed iPod nano screens become damaged during such commonplace use as being in a user's pocket. Some customers have reported the device to fail within hours of purchase.

In one case a 15 year-old boy told the website: "I pulled my iPod out and my heart dropped. The LCD was half destroyed, but there is no visible scratch or mark on the outside of the iPod."

Apple confirmed the problem exists, saying: "This is a real but minor issue involving a vendor quality problem in a small number of units. Our figures show this issue has affected less than 1/10 of 1 percent of the total iPod nano units that we've shipped. It is not a design issue."

Affected customers simply need to contact Apple to arrange a free replacement unit.

A second complaint has been that the iPod nano screen gets scratched easily.

Apple moved to scotch such rumours, saying: "A few vocal customers are saying that their iPod nano is more susceptible to scratching than prior iPods. We have received very few calls from customers reporting this problem, and do not believe this is a widespread issue."

The representative added: "The iPod nano is made with the same high-quality polycarbonate plastic as the fourth-generation iPod. We suggest concerned customers use one of the iPod nano cases that are coming to market to protect the music player," the representative told this reporter.

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