Budget ISP PlusNet has submitted a complaint to Oftel about the number of low-cost broadband service providers, demanding the watchdog orders ISPs to reduce costs.
PlusNet today launched its third low-cost broadband package, EasyStart, an all-in-one package providing users with a plug-in modem, line activation and high-speed access for £24.99 per month. To put that into perspective, PlusNet's main rivals, including BT, charge an average of £27.99 a month.
"Oftel seems interested in the agendas of big-brand ISPs and [is] not delivering on driving value as a result. There are a number of ISPs that are successfully delivering a much better quality of service, customer experience and price from the same level playing field as BT Wholesale's ADSL platform," said a PlusNet spokesperson.
But the move seems contradict earlier statements by companies such as Freeserve and NTL which have complained that ISPs are struggling to meet the prices offered by low-cost rivals such as PlusNet and FairADSL.
PlusNet points to ADSLGuide's monthly service reports which show low-cost providers scoring highly on service levels without compromising the financial performance of the business.
The company also offers a no-frills ADSL package for £19.99 per month and a standard package for £21.99 a month, both of which require users to fork out for installation and activation.
The 10 fastest broadband ISPs for last month were:
|1||Eclipse Internet||457.2 Kbps||240.8Kbps|
|5||Zen Internet||441.7 Kbps||226.0Kbps|
|7||BT Broadband||436.5 Kbps||228.8Kbps|
|8||BT Openworld||435.6 Kbps||226.5Kbps|