We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
79,814 News Articles

Banks told to outsource IT

Bring in the experts to win back trust

The online banking sector has been warned that it can only recover public trust by heightening reliability through outsourcing its IT requirements.

In a research white paper from service provider, ClarITeam, banks have been advised that to meet the increasing demands from online customers, their internet banking services will need to be outsourced.

This will allow the sector to build in Service Level Agreements (SLAs) and Service Level management (SLM) contracts, which will provide the banks with service predictability and allow them to concentrate on customer requirements.

Claus Nicolas Kourim, chief executive of ClarITeam, said: "SLMs will enable e-banks to restore customer confidence by maintaining performance and anticipating problems following the adverse press recently received. The IT systems a bank chooses to implement need to work faultlessly."

This follows increasing evidence of a lack of trust in UK online banks. Last week’s PC Advisor interactive poll revealed that only 31 percent of visitors would be happy to manage finances online.


IDG UK Sites

The 30 best TV shows on Netflix UK: Our pick of the best programmes you can watch right now

IDG UK Sites

Nostalgia time: Top 10 best selling mobile phones in history

IDG UK Sites

VFX Emmy: Game of Thrones work garners gong for Rodeo FX

IDG UK Sites

Apple 13-inch MacBook Pro with Retina review (2.6GHz, 128GB, mid-2014)