The online banking sector has been warned that it can only recover public trust by heightening reliability through outsourcing its IT requirements.
In a research white paper from service provider, ClarITeam, banks have been advised that to meet the increasing demands from online customers, their internet banking services will need to be outsourced.
This will allow the sector to build in Service Level Agreements (SLAs) and Service Level management (SLM) contracts, which will provide the banks with service predictability and allow them to concentrate on customer requirements.
Claus Nicolas Kourim, chief executive of ClarITeam, said: "SLMs will enable e-banks to restore customer confidence by maintaining performance and anticipating problems following the adverse press recently received. The IT systems a bank chooses to implement need to work faultlessly."
This follows increasing evidence of a lack of trust in UK online banks. Last week’s PC Advisor interactive poll revealed that only 31 percent of visitors would be happy to manage finances online.