We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

BT under fire. Again

Telco accused of dirty tricks

Telco Global Communications has submitted a complaint to watchdog Oftel, claiming BT is preventing customers from changing suppliers.

The company submitted its official complaint after receiving protests from customers who had had their new services cancelled by BT without their consent.

Under CPS (the carrier pre-selection service), which was set up by Oftel to promote fair competition, consumers should be able to easily switch supplier without changing their BT line or needing to dial prefix numbers.

"As a result of the carrier pre-selection service, consumers can now benefit form cheaper phone calls easily and quickly. However, through a dirty tricks campaign BT is attempting to stop this happening," said Dr Engin Mumcuoglu, managing director at TGC.

TGC claims its customers have been falsely informed by BT that CPS may cause problems with broadband and that it is difficult to leave an alternative provider once selected.

"We have numerous examples of BT either cancelling our customers' orders without their knowledge or not even accepting initial requests for their service to be transferred. We have raised the matter with Oftel and look forward to a speedy and satisfactory resolution," added Mumcuoglu.

BT denies the allegations, but refused to comment further until the investigation has been carried out.

IDG UK Sites

Acer Aspire R11 review: Hands-on with the 360 laptop and tablet convertible

IDG UK Sites

Apple Watch release day: Twitter reacts

IDG UK Sites

See how Framestore created a shape-shifting, oil and metal based creature for Shell

IDG UK Sites

Apple Watch buying guide, price list & where to buy today: Which Apple Watch model, size, material,?......