Cambridge University is considering possible legal action against Oracle and KPMG Consulting for a faulty computer system that the university estimates it spent £9 million installing, with the aid of the two companies.
Trail of incompetence may lead to litigation
According to reports published by the University of Cambridge last week, it spent five years and over twice as much money as it had budgeted on a computerised financial system, which it calls its Capsa(commitment accounting software system) project, and it still does not produce quarterly statements to the university's satisfaction. Though the report primarily blames the university's management for the problems with Capsa, it also found fault with some of its outside vendors, including Oracle and KPMG.
"Capsa has caused much pain and inconvenience. It has cost a lot of money, damaged the integrity of the university's financial processes and soured relationships between academics and administration," the report said.
"Any major enterprise system of this size is going to have problems. We have been working with Oracle for the past 12 months. Some bugs remain but much fewer than there once were and in the future there will be fewer still," said Andrew Reid, the newly-hired director of finance at Cambridge, on Friday.
According to Reid, the most persistent and problematic area of the Capsa system is with the research grants module.
The report states the situation bluntly. "Oracle supplied a product which was of poor quality. In particular, the research grants module is only marginally fit for purpose." It goes on to claim: "Some responsibility for the problems encountered by Capsa are attributable to poor configuration control and undisciplined issuing of patches on the part of Oracle."
However, the university admits Oracle did its best to improve matters: "A proportion of the problems are also attributable to the fact that Oracle 'sold' functionality somewhat in advance of its capacity to deliver it. The poor quality is, however, partially offset by the considerable efforts that were made by Oracle to rectify the situation."
The computer system runs on Sun Microsystems servers and, though the university has experienced some problems with the servers, Reid characterised those glitches as "nothing remarkable".
Representatives from both Oracle and KPMG declined to comment.
"Basic good practice was not adhered to by the university, and in many cases by the external consultants it engaged. No appropriate managerial safeguards were in place. By these means, a necessarily risky proposition was transformed into a surefire failure," the report said.
Oracle was contracted in early 1999 to provide and implement its relational database management software system, on top of which Capsa would be built, Reid said. The deal also included ERP (enterprise resource planning) applications from Oracle. KPMG was hired in June 1999 to be a consultant on the Capsa project, due to concerns about the spiraling costs of the project, according to the report.
The system, which the university began using in August 2000, has been plagued by bugs and continues to be unstable, slow and complex. Furthermore, according to the report, the computer system is not secure enough and lacks the proper technical support to run it. As a result, university staff have found their work to be impaired and some large grants have already been lost because applications were not processed quickly enough, the report said.
"The absence of experienced finance division staff . . . meant that too much reliance had to be placed on the KPMG and Oracle teams . . . who were unfamiliar with university needs in detail," the report said.
The report recommended that "immediate and forceful steps should be taken to establish if the university can obtain recompense from the external consultants it engaged."
A meeting will be held on 27 November so members of University of Cambridge Council can discuss the reports, Reid said. "One of the recommendations of the report is possible legal action against some of the vendors but we have not made any sort of firm decision," Reid said.