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Lost in the Jungle

Further backlog for Jungle, visitors left in lurch

Jungle.com is now saying it will be three weeks before it finally clears its entire backlog of orders, which resulted from the implementation of a new management information system.

Marketing director Andy Singleton originally told PC Advisor the online retailer would have dealt with the backlog, which has affected up to 2,000 customers, by last weekend.

But the impact of gremlins created by Jungle.com's £5m Retek software system appear to have created more glitches than at first thought, with Singleton saying it will be "circa 21 days" before Jungle.com is "completely out of the woods".

Since we first reported problems with the online retailer's service on Friday, further PC Advisor visitors have been left in the lurch.

A visitor to our ConsumerWatch forum, who goes by the nickname of 'HJS', ordered a CD-RW drive from the Jungle site advertised as "available immediately" (that usually means of a delivery time of around three to five days). That was two weeks ago and there's still no sign of it.

Another visitor to the same forum, who carries the nickname 'dbatlmu', is twiddling his thumbs waiting for a controller which he has now been told could take another three weeks to arrive.

It's not all bad news. It may have taken 25 days to arrive but regular visitor 'Aspman' has finally got his HP Jornanda 525 PDA from Jungle.com. No such luck for Newuser4053, however, who is pulling his hair out waiting for his Fujitsu-Siemens notebook some five weeks after first placing the order.

Jungle.com's cock-up has prompted the company to issue a press release in which it admits the "situation falls outside of normal service levels" and warns of a "possible 21 day delivery time" but only "where stock was available".

Affected by the backlog?. Click here to let us know.


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