We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
 
74,944 News Articles

Mesh moves next door

But not next door to us — Mesh moves on

British PC maker Mesh completed its much-anticipated move into new headquarters this week — a stone's throw from its old address.

The company has invested £1.1m in the new building that houses sales and marketing, showroom, customer support, IT and administrative functions.

Its PCs are made at a manufacturing plant in Newbridge, Scotland, which the company opened in January this year.

The new HQ provides ample room for expansion, and one of the first teams to be strengthened will be customer services, with another four technical support operators added to coincide with the move.

"While I believe we are offering a good service now, I want to make it the best in the industry," said Farzin Doroudian, Mesh's operations director. "I do not want dissatisfied customers and I have Max's 100 percent backing on that." The Max in question is Max Sherafti, Mesh joint chief executive.

Mesh is selling between 6,000 and 8,000 PCs a month, and currently runs a 60-strong customer support and repairs team. Expansion of the team has been confined by available office space in the past, said Doroudian.

Customers calling Mesh about a post-sales issue will be offered the choice of joining a queue, booking a return call at Mesh's expense ('call-back'), or sending an email.

The company has also appointed a new managing director — Mick Thorburn — who joins the company from Dennis Publishing, which does not publish PC Advisor.


IDG UK Sites

Amazon 3D smartphone release date, price and spec: The hologram phone?

IDG UK Sites

You're never alone with a clone: How the App Store got taken over by copycats

IDG UK Sites

PCs vs consoles: PCs still pwn when it comes to gaming (and everything else)

IDG UK Sites

Come together to learn: the secrets of the best design talks, conferences and courses