British PC maker Mesh completed its much-anticipated move into new headquarters this week — a stone's throw from its old address.
But not next door to us — Mesh moves on
The company has invested £1.1m in the new building that houses sales and marketing, showroom, customer support, IT and administrative functions.
Its PCs are made at a manufacturing plant in Newbridge, Scotland, which the company opened in January this year.
The new HQ provides ample room for expansion, and one of the first teams to be strengthened will be customer services, with another four technical support operators added to coincide with the move.
"While I believe we are offering a good service now, I want to make it the best in the industry," said Farzin Doroudian, Mesh's operations director. "I do not want dissatisfied customers and I have Max's 100 percent backing on that." The Max in question is Max Sherafti, Mesh joint chief executive.
Mesh is selling between 6,000 and 8,000 PCs a month, and currently runs a 60-strong customer support and repairs team. Expansion of the team has been confined by available office space in the past, said Doroudian.
Customers calling Mesh about a post-sales issue will be offered the choice of joining a queue, booking a return call at Mesh's expense ('call-back'), or sending an email.
The company has also appointed a new managing director — Mick Thorburn — who joins the company from Dennis Publishing, which does not publish PC Advisor.