We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,258 News Articles

Clouds gather for Big Blue Sky

ISP questioned by Trading Standards

Internet service provider Big Blue Sky is at the centre of a storm after customers swamped local council officers with complaints about its service.

Trading standards officers are quizzing staff at Lanark-based Big Blue Sky after they received over 250 complaints about the ISP's unmetered internet access service.

Peter Sherry, South Lanarkshire council consumer trading standards manager said: "Some customers have paid up to £35 for a year's unmetered access but have been physically unable to log on to the service."

Reports suggest that the ISP's service has been oversubscribed and that some customers have been misusing the service.

A statement on Big Blue Sky's website says: "Serial misuse of the service by multiple logins has contributed to the problem." Sources explained that genuine customers have been unable to connect to the service because some users had been sharing their passwords with other people, causing congestion.

Jacquie Attwood, a Big Blue Sky customer since March, said: "We've had severe problems trying to connect to the service for about 10 days."

She added: "I feel sorry for the customers who signed up in the past few weeks."

Big Blue Sky's service is currently suspended and staff have informed trading standards officers that the company has ceased trading.

Trading atandards officers have not been able to contact Big Blue Sky's director David Singleton. Sources claimed Singleton is currently in either the US or Sweden.

Big Blue Sky staff told trading standards officers that they expect Singleton to return to the Lanark offices on Thursday. Trading standards officers are due to return then in order to question him.

PC Advisor understands Big Blue Sky staff are planning to refund money to customers who have not been able to access the internet since signing up for the service.

A spokesman for Companies House confirmed that company director Julian Paton resigned on 25 June.

IDG UK Sites

Best camera phone of 2015: iPhone 6 Plus vs LG G4 vs Galaxy S6 vs One M9 vs Nexus 6

IDG UK Sites

In defence of BlackBerrys

IDG UK Sites

Why we should reserve judgement on Apple ditching Helvetica in OS X/iOS for the Apple Watch's San...

IDG UK Sites

Retina 3.3GHz iMac 27in preview: Apple cuts £400 of price of Retina iMac with new model