Getting a retailer to accept electronics returns can quickly develop into a saga. Know your rights! Here are some tips to help you navigate the tricky world of returns, exchanges, and warranties.
If worst comes to worst, sell it
Just can't get the retailer to take the product back? No worries! Selling open-box items is a big business on eBay. In fact, eBay sellers even publish guides on how to buy open-box products. If you've exhausted all of your options and you just want to get rid of your gadget, consider putting it up on a site such as Amazon.co.uk or eBay. Someone out there is ready to buy one of your three brand-new digital cameras.
If you believe the merchant treated you unfairly
Unfortunately, you will not always be happy with the return process. If you think a retailer acted irresponsibly - or criminally - you can turn to other folks for assistance. Report poor business practices to your local Trading Standards office. If that doesn't work, look for assistance in the PC Advisor Consumerwatch forum. Though we can't troubleshoot every problem that comes along, we can try to help