Getting a retailer to accept electronics returns can quickly develop into a saga. Know your rights! Here are some tips to help you navigate the tricky world of returns, exchanges, and warranties.
An HDTV is not a sweater - a fact that retailers will make very clear if you try to return your new flat screen. If the digital cameras (or other tech gear) you got from your mum, your cousin, or your best friend this holiday season must head back to the store, you need to be prepared before you get there.
Consistently, retailers maintain separate return policies for electronics. "We're talking [about] some higher-end items that retailers want to move quickly," says Better Business Bureau spokesperson Steve Cox.
"They don't want to be caught with old stock."
And within certain boundaries retailers are legally allowed to set any return policies they want, as long as those policies are publicly posted.
Here is our best advice to help you avoid headaches and high blood pressure at the customer-service counter. And if all else fails, visit the PC Advisor Consumerwatch forum.
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