We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,258 News Articles

Exclusive: Virgin Media says throttling is nothing to worry about

Firm is developing a usage meter for customers

Virgin Media has expressed that customers needn’t worry about the traffic management throttling which came into effect this week.

It came to light that the broadband provider will throttle its customers' download speed by up to half if a usage limit, starting at 3.5GB, is reached. Its original statement stressed that the updated policy is designed to reduce the impact of heavy users.

Virgin Media told us that it would affect less than five percent of its customers due to the specific nature of the traffic management system.

A spokesman for Virgin Media told PC Advisor: "The reality is the customers don't need to worry about usage - there is no 'penalty' beyond a temporary slowdown if they use over a certain amount."

After our report yesterday, many PC Advisor readers asked if there is a way to check and monitor their usage to avoid the speed throttle and the answer from the firm is yes. However, the feature is not available yet.

The spokesman said: "We're developing a 'dashboard' of sorts that will provide lots of information on things like usage to make it easier for customers to manage their accounts, switch speeds etc."

The feature will come as part of an update to the My Virgin Media customer area website later this year. It will "provide a range of tools which would include things like a speed tester and bandwidth usage reports so customers can better understand their usage as a whole."


IDG UK Sites

Best camera phone of 2015: iPhone 6 Plus vs LG G4 vs Galaxy S6 vs One M9 vs Nexus 6

IDG UK Sites

In defence of BlackBerrys

IDG UK Sites

Why we should reserve judgement on Apple ditching Helvetica in OS X/iOS for the Apple Watch's San...

IDG UK Sites

Retina 3.3GHz iMac 27in preview: Apple cuts £400 of price of Retina iMac with new model