Ofcom has released its quarterly telecom complaints report which shows TalkTalk and Orange attracted the most complaints.
The data is split into three categories which are landline services, fixed broadband services and mobile services. TalkTalk received the most complaints for the first two and Orange got the most for the latter.
For the fourth quarter of 2011 TalkTalk received 0.78 complaints per 1,000 customers, mostly about billing and customer service. The figure is three times higher than its competitors with Virgin Media recording the lowest amount of complaints. TalkTalk has topped the complaint charts for the last 15 months.
TalkTalk also topped the chart for complaints about fix broadband with 0.61 complaints per 1,000 customers. It has been the worst for complaints over the past 15 months. However, this category was a bit closer in terms of results with BT coming in second with 0.5 complaints per 1,000 customers.
Ofcom's data shows that Orange got the most complaints in the last quarter of 2011, overtaking Three. The firm received a massive jump in complaints, from 0.07 in the third quarter to 0.17 in the fourth quarter. Ofcom said was down to its announcement to increase monthly plan prices.
For the last 15 months O2 has been the least complained about mobile operator with an impressive 0.02 complaints per 1,000 customers.
Ofcom said: "Ofcom publishes complaints data for telecoms providers with a market share of over 4 per cent. The number of complaints is published as a proportion of each provider’s customer base. This enables consumers to compare providers on a level playing field."
Comments
Maccyroo said: I DO hope you have a better experience with TalkTalkthan I did
Maccyroo said: I left TalkTalk around two years ago and despite the fact that I closed my account in the correct fashion they continued to charge me for 3 months after I switched to Virgins cable service I didnt even have a workingBT line to enable me to receive adsl services butthat means means nothing to the idiots at TalkTalkMy adsl service was fine for four years with Tiscali before TalkTalk took over and my line speed dropped from between 5-6MBps to 2-3MBps TalkTalk said that 3MBps was the maximum my line could provide IdiotsI couldnt be bothered to wait in the queue with the thousands of others that they continued to charge for services not even provided and after they had even moved to other providers Luckily I paid by credit card and was able to get the money back from VisaI spoke briefly to Ofcom but they said they said they had so many complaints from other victims of TalkTalks shoddy service and dishonest overcharging that they had to take on extra staff to deal with the complaintsWay to go TalkTalkIts a shame that Ofcom only fined them 3 million for their thievery They should have had their license to provide services revokedEven now they use misleading TV adverts by claiming you can have superfast broadband for 350 month or whatever It actually costs 17 month but they hide the 1350 for a landline in the small printYou CANNOT have superfast or any other speed of adsl broadband without a phone line So the advert is VERY misleading and untrueWould be people think it acceptable for Ford to advertise a new Mondeo for 2000 and hide in the small print subject to paying 20000 for an engineYou cannot drive a car that doesnt have an engine and you cannot receive adsl broadband be it superfast or super slow without a phone lineI would happily go without well maybe not happilyany internet connection if TalkTalk were the only option I would avoid them like the plague
Daft1druid said: With regard to Talk Talk I changed to them for both landline and broadband last year Since then I have had no problems with either customer services or payments Also I get a constantly better speed than I did with either BT or O2 I would be interested in knowing how your figures were compiled