More than three quarters (76 percent) of Brits are unhappy with their broadband, says MyVoucherCodes.co.uk.
Research of 1,647 people by the comparison site revealed 59 percent believe their broadband speed is simply 'too slow' while 37 percent admitted they're unhappy with their provider.
Of those who's issue lies with their provider, 46 percent blamed not being able to speak to anyone at their ISP but more than half (51 percent) admitted 'poor customer service' was the source of their unhappiness.
Nearly a quarter (24 percent) said they were happy with their broadband, but more than half of these (57 percent) admitted they thought their speed could be improved. Furthermore, Leeds proved to be the area where broadband users were unhappiest, followed by Aberdeen, Newcastle, Plymouth and Glasgow.
"It's actually quite surprising to find out how many people are still unhappy with their broadband speed, as we hear in the news every week about how companies are aiming to provide better speeds and a better service for their customers. However, as we often hear, unfortunately, a lot of the time it does depend on where you live," said Mark Pearson, chairman of MyVoucherCodes.co.uk.
"Choosing an internet provider can be quite difficult and it can be easy to be sucked in by low joining fees, or the promise of a couple of months free in terms of unlimited downloads. However, it is certainly worth taking the time to work out which provider will give you the best deal in the long run."
Comments
Maccyroo said: I feel very much for the people who live in areas considered by ISPs as not profitable enough for implementingdecent broadband speeds And this does not only apply to those in the sticks I live in a large market town in Kent only a mile and a half from my exchange but for years had to put up with a maximum of only 3Mbps more normal was 15Mbps out of my up to Mbps packagefor many years I found those speeds very limiting and know that people in some rural areas dream ofonly a2MBps connection stilltodayI was lucky that Virgin laid their cable network a few years ago and now i get my full 10Mbps 23 hours or more every day On top of this they have just emailed me to say I will get a free upgrade to 20Mbps by October 2012 I couldnt imagine going back to poorADSL speeds I dont think I could cope with all the waiting about after having cable for last few years But I do feel sorry those consigned to lowly up to 8MBps and only getting speeds ofhalf or even less The governmentshould have done something about this years ago and saying everyone should have a 2MBps connection within 2 or 3 years is too little too late
Johnyboy said: This is the trouble with surveys different strokes for different folks I upload download videos to You Tube and enjoy watching iPlayers in HD so every extra Mbps is crucial In my business drawings and photos are important so again speed and bandwidth are are crucial If you only surf the web and use email then around 3Mbps is acceptableTo improve broadband we need competition in the backbone and subsequent fibre rollout to the consumer which all takes investment and if existing providers are to keep their shareholders on side the government is going to have to give tax breaks to get this underway some chance in this financial climate
Omendata said: Very few users really need more than 5mbpsVideo is the big driver for 50100mbps but even with 20mbps i have a perfect display more than enough for my needsI would be quite happy on 2mbp2
Johnyboy said: Yet another bunch telling us the bleeding obvious What was the demographic of these 1647 people who were approached If they were the lucky ones with Virgin or BT Infinity on fibre to the cabinet then the options for increased speed are there If like me you are in a no fibre area then you get what is the maximum your line will provide which is mostly 4Mbps or less ie the poor relation and with little hope of anything better in the medium termOfcom have now flexed their puny muscles and said Open Reach must reduce its charges to which BT have replied this will inevitably affect any further infrastructure investment fibre rolloutAs long as BT have the stranglehold on the broadband backbone nothing significant will occur to improve broadband to anywhere that does not already have fibre to the cabinet The only saviour seems to be WiFi using the old UHF TV channels but only if BT is not involved
Vidfletch2001 said: Mine is superb BT Infinity
Murray Snudge said: How many people really need Super Fast Broadband though I consistently get just over 3Mbs and thats excellent for my use - I remember when I first got connected to the internet on dial-up and thought that was fantastic