We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

Apple 'won't repair machines belonging to smokers'

Nicotine residue harms repair staff

Apple is reportedly refusing to repair machines belonging to smokers because residue from cigarettes seeps into machines and creates a health risk for those fixing the Mac.

The Consumerist website claims it has received reports from two Mac users saing that Apple repair centres in the US have declined to fix machines under Applecare warranties, claiming that have been voided due to second-hand smoke.

"They informed me that his computer can't be worked on because it's contaminated," said one of the website's readers called Ruth.

"When I asked for an explanation, she said he's a smoker and it's contaminated with cigarette smoke which they consider a bio-hazard! I checked my Applecare warranty and it says nothing about not honouring warranties if the owner is a smoker."

Both readers took the issue up with Apple's head office, but were still denied the reapairs under their warranty.

"[Apple did] advise me that nicotine is on OSHA's list of hazardous substances and Apple would not require an employee to repair anything deemed hazardous to their health," added Ruth.

Apple was unable for comment on the story.

See also: OPINION: Apple's no-smoking warranty nonsense

Laptop buying advice

See all laptop reviews

See also: Apple changes App Store approval process


IDG UK Sites

Acer Aspire R11 review: Hands-on with the 360 laptop and tablet convertible

IDG UK Sites

Apple Watch release day: Twitter reacts

IDG UK Sites

See how Framestore created a shape-shifting, oil and metal based creature for Shell

IDG UK Sites

Apple Watch buying guide, price list & where to buy today: Which Apple Watch model, size, material,?......