Replacement Cover Disc:
On this month's Cover Disc
AUGUST 2013 | ISSUE 217 ON SALE 6TH JUNE 2013 | COVER PRICE £5.99
iolo System Mechanic Pro 11.5- Full program; six month licence
Consistently recognised by leading experts and independent labs as the most effective performance-boosting program of its kind, System Mechanic offers an all-inclusive solution to the myriad problem sources that result in PC
slowdowns, crashes, freezes and infections. Its unique approach to computer care makes System Mechanic the ultimate all-in-one PC insurance policy.
• Revolutionary new Program Accelerator supercharges program performance
• ActiveCare keeps PCs running like new
• AcceleWrite speeds PCs by optimising critical file-storage activity
• CRUDD Remover eliminates the root cause of system drag
• Internet Connection Repair puts you back in the virtual fast lane
• AntiVirus and AntiSpyware disinfect and protect your PC
ALSO ON THIS MONTH'S Cover Disc
Abelssoft CloudClippy 2013- Full Program; worth £17
CloudClippy can help you to extend the functionality of your Windows clipboard by uploading its contents to the cloud, regardless if you are dealing with text, files or images. You can share these “snippets” via private links, which are
automatically generated by CloudClippy. Simply copy text, images or any other data to your clipboard and click the share-Button in CloudClippy to upload your snippets to the cloud.
East-tec Eraser 2013 - Full Program; three month licence
East-Tec has been providing state-of-the-art privacy-protection software products for more than 15 years. Eraser 2013 offers advanced data erasure, and can greatly improve the security of your data and performance of your PC. Using complex algorithms that meet and exceed government- and industry standards, East-tec Eraser 2013 guarantees the permanent erasure of any data you no longer need.
Ashampoo Home Designer Pro - Full Program; worth £20
Ashampoo Home Designer Pro is a professional 3D planning software withwhich you can plan and furnish a room, flat or even a whole house. A wide range of elements, including large catalogues of objects, materials and textures, is available for your project.
Cover Disc: General FAQ
» My cover disc is missing/damaged.
If your cover disc is missing or damaged then please contact customer services on email@example.com or call 01858 438 867 for a replacement.
» I need help installing software from the cover disc.
Scroll through the PDF document to find detailed information about each application on the disc. There are links to websites for each of the programs and system requirements for the main programs on the disc. If the software on the disc requires a serial number or registration code, there will be a link on the appropriate page. Click the links to register, making sure that you provide a valid email address.
To receive software serial codes from the PC Advisor website, you first need to be a registered user of our site. When you initially register, you will be sent an email containing a confirmation code for your PCAdvisor.co.uk membership. You need to confirm your membership (by clicking the link in the email you receive) and then return to the appropriate product registration page and follow the instructions to get the software code. If you are already a registered user, simply log in and then follow the instructions to obtain the code.
Also included on the cover disc interface are upgrade offers from software developers, where you may be able to purchase the latest versions at a special discounted rate.
» I can't install software from the cover disc.
Where telephone numbers or URLs are given for registration of cover-disc software, these may only be valid for a limited period and open to UK readers only. IDG UK cannot be held responsible for discountinued offers.
Cover Disc: Specific Issue FAQ
July 2013, Issue 216
Unfortunately, due to a technical glitch, the installer for iolo System Mechanic Pro 11.5 Pro is not working. Instead, simply email the Software Editor. Once you recieve the install, it shouldn't take any longer than a few minutes. Apologies for any inconvience caused. Regards, from the Software Editor.
IDG Subscriptions FAQs
Ordering a subscription
» Why take out a subscription?
By taking out a magazine subscription you save money on the cover price. You will also receive every issue delivered free to your door, before it’s available in the shops.
» When does my subscription start?
Your subscription will start with the next available issue. If you subscribe online, you will see a drop-down list from which you can choose your start issue. When you have ordered your subscription you will receive a confirmation letter, which will state your start issue, last issue and subscriber number.
» When does my subscription end?
If you pay by cheque or credit card your subscription will end once you have received all ordered issues. We will send you subscription renewal reminders when your subscription is coming to an end. If you pay by Direct Debit, your subscription will continue until you decide to cancel. You can check the number of issues remaining on your subscription at any time by visiting www.subscription.co.uk/help and selecting your magazine from the drop-down list.
» Acceptable forms of payment
You can pay for your subscription by credit or debit card, cheque, or by Direct Debit. If you wish to be invoiced please contact the customer service team. Please be aware that we do not accept subscription payments by BACs transfer.
» Why pay by Direct Debit?
UK customers can pay for a subscription by Direct Debit. Direct Debit payments are automatically renewed upon expiry. You will be informed in advance if the price is to be increased. Direct Debit customers are protected by the Direct Debit Guarantee so you will be able to cancel at any time and receive a full refund on all unmailed issues.
» How do I order a gift subscription?
Simply follow the ordering instructions and submit the address details for the recipient into the delivery address section. You will receive an acknowledgement confirming the gift subscription, the subscriber number and the start and expiry issue.
» Can I order a subscription for delivery outside the UK?
Subscriptions are available for countries outside the UK. Please visit our websites or contact customer service for overseas subscription rates. Overseas orders will be charged in GB£ sterling. Please note that subscription gifts are not available to overseas subscribers.
Managing your subscription
» How do I renew my subscription?
Renewal reminders will be sent to you before the end of your subscription. You can either renew online using the unique code found on your letter/email, complete and return the renewal form you receive with payment, or renew over the phone on 01858 438 867. Please note if you pay by Direct Debit you do not need to renew your subscription as your contract will continue at the same discounted rate. You can check the number of issues remaining on your subscription at any time by visiting www.subscription.co.uk/help and selecting your magazine from the drop-down list.
» Subscriber reference number
Your subscriber reference number can be found on your confirmation letter or magazine address label.
» Direct Debit queries
You Direct Debit will be taken under the company name of IDG Communications and this will be displayed on your bank statement. Direct Debit customers are protected by the Direct Debit Guarantee so you will be able to cancel at any time and receive a full refund on all unmailed issues.
» How do I change my address or name details?
» Can I cancel my subscription?
You can cancel your subscription at any time and we will refund you for any unmailed issues. Please contact us at firstname.lastname@example.org, call 01858 438 867 or write to us at IDG Subscriptions, Tower House, Sovereign Park, Market Harborough, Leicestershire, LE16 9EF. If you pay by Direct Debit you will also need to notify your bank directly.
» What do I do if my magazine has not arrived or is damaged?
If your magazine has not arrived or is damaged then please contact us at email@example.com or call 01858 438 867 or contact your local post office.
» How do I contact Customer Services?
Telephone: 01858 438 867 Address: IDG Subscriptions, Tower House, Sovereign Park, Market Harborough, Leicestershire, LE16 9EF.
Please include your name, address, subscriber number, and the title of the magazine you subscribe to when contacting us to help us deal with your query as quickly as possible.
» I can suspend my subscription and start it again later?
If you wish to suspend your subscription for a short period of time then please contact customer services.
» Using www.subscription.co.uk/help
Choose your magazine from the drop-down list.
Enter your subscriber number (which can be found on your confirmation letter or on your magazine carrier label) and name
You can now update your contact details, check the number of issues remaining and on-sale dates of forthcoming issues.
» How do I make a complaint?
If you have a complaint about any aspect of your subscription then please contact firstname.lastname@example.org or call 01858 438 867.
» When will my free gift be delivered?
Subscription gifts will be despatched within 28 days from the date you order your subscription. Please be aware that gifts are limited and subject to availability. If your chosen gift is out of stock we will offer an alternative gift of equal or greater value. Your gift will be delivered separately to your magazine.
General magazine queries
» Can I order back issues?
You can order back issues via our websites or contact the customer services team on 01858 438 867.
» Can I recycle my Cover Discs?
Readers wanting to recycle their CDs, DVDs and cases are encouraged to send these to Polymer Recycling Ltd. Polymer Recycling Ltd is happy to accept postal/courier deliveries of unwanted CDs, DVDs and/or cases from organisations and members of the public for recycling, provided that postage/delivery is paid by the sender. The address to send them to is:
Polymer Recycling Ltd
Peninsula Business Park
Readers wishing to send discs to Polymer Recycling Ltd. are advised to ensure that no other item except actual CDs, DVDs and associated packaging is included in the consignment. For more information please visit www.polymerrecycling.co.uk/cd
» How do I contact editorial?
You can find details to contact the editorial team within the magazine and online.
» How do I return unwanted magazines?
Please return any misdirected or unwanted magazines to the address on the address label.
» How can I unsubscribe from emails and mailings?
If you wish to stop receiving emails from us then please log onto your online account and update your preferences. All emails have an unsubscribe link at the bottom which you can also use to unsubscribe.
If you wish to stop receiving any other communications from us then please contact us at email@example.com.
» How will my personal information be used?
» Are online payments secure?
All transactions are performed on a secure web server. We use SSL encryption software to keep the details of your order and credit/debit card information secure. All the information you provide is encrypted so that none of your details can be read in the secure line between your computer and our processing department. After processing, your details are held in our subscription system which is a completely separate area, unlinked and away from our internet pages.
» About IDG
IDG is the world's leading technology media, events, and research company. Our online network includes more than 450 websites spanning business technology, consumer technology, digital entertainment and video games worldwide. We also publish more than 300 magazines and newspapers in 90 countries.
For more than four decades, we have been committed to informing and educating people about the technology marketplace. As a result, IDG's global network of websites, publications, events, and research services, has become the most trusted and respected source for advice and insight into technology news and trends around the world.
Since its founding in 1964 by Pat McGovern, IDG has grown to become a multi-billion dollar company with more than 13,000 employees worldwide. Today, IDG is the largest technology media, event management, and research company in the world, reaching more than 140 million technology buyers in 90 countries.