QUESTION When I click on a zip file to uncompress it, Internet Explorer launches multiple copies of itself. I have to switch off the PC using the power button to continue. John W Taylor

HELPROOM ANSWER I suspect that, when downloading a zip file in the past, you may have accidentally clicked the option to open it with Internet Explorer. You'll need to tell Windows which application it should be using instead.

Go to Start, Control Panel, Default Programs. Click 'Associate a file type or protocol with a program', then scroll down to and highlight .zip. Click 'Change program'.

If your preferred zip application appears in the list of Recommended Programs, click this then press Ok.

Otherwise, choose Browse, Computer, Local Disk, Program Files and double-click the program you want to use. Click Open and your chosen program should appear in the list of Other Programs; select it and click Ok.

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