QUESTION: Please advise me how to remove the Security Tool virus from my Dell laptop. Dan Dickens

HELPROOM ANSWER: The first step is to right-click the Taskbar and choose ‘Start Task Manager'. Look for a process called [random numbers].exe on the Processes tab, then right-click it and choose ‘End Process'.

Remove any Security Tool files found at C:\Documents and Settings\All Users\Application Data\[random numbers] and C:\Documents and Settings\All Users\Application Data\[random numbers]\[random numbers].exe.

You should also delete any Security Tool keys stored in the Registry. Go to Start, Run, type regedit and press Enter. Delete the following keys: Hkey_Current_User\Software\Security Tool and Hkey_Local_Machine\Software\Microsoft\Windows\CurrentVersion\Uninstall\Security Tool.

Next, remove the Startup entry. Go to Start, Run, type msconfig and press Enter. Check the Startup tab for [random numbers].exe and deselect any you find.

Reboot your PC and update your security settings. If you don't have an up-to-date antivirus subscription, download Microsoft Security Essentials. Once installation is complete, check for updates and run a full system scan.

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