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More Software How-To

  • How-Tos: How to set Office file-saving preferences

    During the upgrade process from XP to Windows 7 Professional, I have somehow altered my preferences to save Word documents in Notepad format rather than .docx. Documents now open in Notepad automatically and display computer programming language.

  • How-Tos: How to limit the effects of the Errorfix malware

    I have a problem with Errorfix, a malicious program that was attached to a perfectly respectable download. BullGuard eradicated one virus and later scans have given the all-clear. However, when I try to install programs such as Adobe Flash, I get a warning that there’s either a malicious add-on or a malfunction, and in order to protect the PC the program has been closed.

  • How-Tos: How to fix a corrupt user profile in Windows Vista

    QUESTION I'm unable to access the main user account on my Windows Vista Home Basic PC. Windows displays the message ‘Cannot load profile'.

  • How-Tos: How to switch user accounts in Windows XP SP3

    QUESTION After installing Windows XP Service Pack 3 on my PC, I'm unable to switch between user accounts without restarting the machine. The login window appears, but there's no text cursor with which to enter the password.

  • How-Tos: How to make Windows 7 boot up and shut down faster

    QUESTION I installed Windows 7 just eight weeks ago, but I'm already frustrated with its 50-second bootup and 82-second shutdown times. How can I improve these speeds? My two hard drives have a combined capacity of 1.5 terabytes (TB).

  • How-Tos: How to use an old scanner with no Windows 7 drivers

    QUESTION I'd like to use my seven-year-old Canon CanoScan D1250U2 scanner with my new PC, but its driver isn't compatible with Windows 7 Home Premium 64bit. I can't find any new drivers for this model on Canon's website.

  • How-Tos: How to update software on a dialup connection

    I bought a new PC and upgraded its operating system (OS) to Windows 7. I'm keen to continue using the McAfee antivirus software that was preinstalled, but its update download process stalls at 53 percent.

  • How-Tos: How to get extended Windows 2000 support

    Since I reinstalled Windows 2000, my CD and DVD drives have become read-only, refusing to write to blank media. I've tried using Geniesoft and Paragon disc-burning software to no avail.

  • How-Tos: How to remove The Security Tool virus from your PC

    Please advise me how to remove the Security Tool virus from my Dell laptop.

  • How-Tos: How to store digital photos and videos

    My wife and I want to leave our grandson a record of photos, videos and family-tree data. Given the rate of change for all things digital, what media and file format should we use to futureproof it as much as possible?

  • How-Tos: How to install Flash to watch YouTube videos

    QUESTION I was interested to read recently about someone who upgraded to Windows 7 64bit and could no longer view YouTube content. I am about to take delivery of a new Windows 7 64bit PC. I too want to watch YouTube. Does your advice mean I need to opt for the 32bit version of the operating system instead?

  • How-Tos: How to: Get to grips with BitLocker

    Thousands of laptops are lost or stolen every year, so protecting your data is essential.

  • How-Tos: How to install Windows Update files

    My laptop, which runs Windows 7 64bit, frequently fails to install Windows Update files. What should I do?

  • How-Tos: How to: Create an e-book using Google Sigil

    E-book sales will likely get a boost from Apple's brand-new iPad, and you can benefit too. Here, we show you how to create a commercial e-book using Google Sigil.

  • How-Tos: How to: Create an e-book using Serif PagePlus

    Follow in Virignia Woolf's self-publishing footprints and earn a living - not to mention potential literary immortality - with your very own e-book. We show you how with the free version of Serif's PagePlus software.

  • How-Tos: How to delete Registry data infections

    QUESTION I installed the free version of Malwarebytes Antimalware on my brand-new Vista PC. Every time I perform a quick scan it reports two Registry data infections. Super Antispyware Free, meanwhile, tells me the computer is infection-free. The files in question are ‘Hkey.Classes_Root\scrfile\shell\open\command\(default) (Broken.OpenCommand)' and ‘Hkey.Classes_Root\regfile\shell\open\command\(default) (Broken.OpenCommand)'. I've tried removing the files using Malwarebytes and rebooting the PC, but they quickly reappear.

  • How-Tos: How to delete temporary and unused files from your PC

    My Windows XP Home PC is running very slowly, even though I've doubled the RAM allocation to 2GB. All Microsoft updates and service packs are installed and I use Norton 360 to keep the computer clear of nasties. I've also tried defragging the hard drive, which the analysis tool said was 22 percent fragmented. After running the defrag tool built into Windows and Norton 360's Disk Optimiser, the hard drive is still 22 percent fragmented. Chkdsk doesn't shed any light on the matter. Can you help?

  • How-Tos: How to install Apple iTunes on Windows 7

    My three-month-old Acer Z5610 all-in-one PC runs Windows 7. I recently tried to install iTunes, but AppleMobileDevice refuses to play ball. Acer blames Apple; Apple blames Acer. With my brand-new PC unable to run such a common application, I'm seriously considering returning it under the Sale of Goods Act.

  • How-Tos: How to recover files from deleted user accounts

    A little while ago I deleted my PC user account and created a new one. I wrongly assumed that I'd still be able to access the files on the deleted account. Are they lost forever?

  • How-Tos: How to transfer accounts from Microsoft Money 2005

    QUESTION I'm still using Microsoft Money 2005, but would like to transfer my accounts to a more substantial package. The trouble is, I can't find any programs compatible with the .mbx file extension.


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