We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,862 Tutorials

Tips to improve user experience on ITSM

IT service management (ITSM) should be intuitive and easy for users to navigate, as well as simple and cost effective to configure enhance and upgrade, according to Applaud IT managed services practice manager Mark Richards.

If users aren't happy, "your platform will not succeed," Richards said at a BMC Remedy ITSM software event in Sydney. End users care about two things, he said: "How quickly you pick up the phone and how quickly you resolve [the] issue."

Here are five tips Richards offered on how to optimise user experience:

Follow Adam Bender on Twitter: @WatchAdam

Follow Computerworld Australia on Twitter: @ComputerworldAU, or take part in the Computerworld conversation on LinkedIn: Computerworld Australia

IDG UK Sites

Nexus 6 vs Sony Xperia Z3 comparison: Lollipop phablet takes on KitKat flagship smartphone

IDG UK Sites

Why people aren't upgrading to iOS 8: new features are for power users, not the average Joe

IDG UK Sites

Free rocket & space sounds: NASA launches archive of interstellar audio on SoundCloud

IDG UK Sites

iPad Air 2 review: Insanely fast and alarmingly thin. Speed tests, camera tests, beautiful...