We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,862 Tutorials

Tips to improve user experience on ITSM

IT service management (ITSM) should be intuitive and easy for users to navigate, as well as simple and cost effective to configure enhance and upgrade, according to Applaud IT managed services practice manager Mark Richards.

If users aren't happy, "your platform will not succeed," Richards said at a BMC Remedy ITSM software event in Sydney. End users care about two things, he said: "How quickly you pick up the phone and how quickly you resolve [the] issue."

Here are five tips Richards offered on how to optimise user experience:

Follow Adam Bender on Twitter: @WatchAdam

Follow Computerworld Australia on Twitter: @ComputerworldAU, or take part in the Computerworld conversation on LinkedIn: Computerworld Australia

IDG UK Sites

Best Black Friday 2014 tech deals: Get bargains on smartphones, tablets, laptops and more

IDG UK Sites

What the Internet of Things will look like in 2015: homes will get smarter, people might get fitter

IDG UK Sites

See how Trunk's animated ad helped Ade Edmondson plug The Car Buying Service

IDG UK Sites

Yosemite tips: Complete Guide to OS X Yosemite