We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,862 Tutorials

Help! Neither iTunes nor Windows Media Player will play my audio CDs

How to troubleshoot your audio software setup

QUESTION I recently burned a couple of audio CDs, but I can't get them to play. iTunes doesn't co-operate since I installed Windows 7 64bit, and Windows Media Player reports the error: 'Server execution failed'. I bought the CDs legally, but wanted to play the audio on a PC or smartphone. Steve Hattersley

HELPROOM ANSWER We'll tackle the iTunes issue first. If you've simply reinstalled iTunes from a previously downloaded setup file, it could be that you're attempting to run the 32bit rather than 64bit version. Uninstall iTunes from the Programs Control Panel, then download the 64bit version.

Once installed, iTunes should run correctly.

The 'Server execution failed' error can usually be fixed by disabling and re-enabling Windows Media Player. Using the administrator account, go to Start, Control Panel, Programs and Features. Click 'Turn Windows features on or off'. Expand the Media Features section and deselect Windows Media Player. Click Ok and reboot.

Upon bootup, repeat the above process, but this time enable Windows Media Player in Media Features. Reboot a second time and the problem should be fixed.

See all How to articles

Get free tech support in the Helproom Forum.

IDG UK Sites

Spotify launches on PS4 as Tidal arrives on Sonos: It's Tidal vs Spotify music streaming

IDG UK Sites

It's World Backup Day 2015! Don't wait another minute: back up now

IDG UK Sites

Get the free Adobe Comp CC iPad app for rapid layout design

IDG UK Sites

New 13-inch Retina MacBook Pro (early 2015, 2.7GHz) review: Just about the greatest upgrade any...