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How to successfully uninstall security software

Avoid McAfee conflicts with the Consumer Products Removal Tool

QUESTION My computer runs Microsoft Windows Vista 64bit SP2. I uninstalled McAfee Security Centre following the instructions provided on its site. After a reboot, the boxes for my Gadgets still appear onscreen but there’s no information shown within. How can I reinstate them? David Rodgers

HELPROOM ANSWER This problem can arise due to a conflict with a security product that hasn’t been completely uninstalled. Use System Restore to roll back the PC to a time when McAfee was still installed, then uninstall it using the Consumer Products Removal Tool. Users who wish to remove security software products other than McAfee should check with those vendors for similar products.

Learn about how to use System Restore here.

If this doesn’t solve your problem, try running a Repair installation of Vista using your recovery disc (boot from the disc and choose the ‘Repair’ option).

See also: How to fix everything: the ultimate guide to fixing technology

Free tech support in the Helproom Forum

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