We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,862 Tutorials

How to repair a dodgy Windows update

Fixing your collective update woes

FORUM QUESTION My desktop PC, my laptop, my partner's laptop and my mother-in-law's laptop have all started freezing just after startup. We haven't installed any new software on any of them and they are in separate locations. The only thing they all have in common is the Windows updates that have been applied. Any idea why this should be or how to get around it? I've resorted to manually powering down and rebooting the computers. Chriscross72

HELPROOM ANSWER Windows updates can, and sometimes do, cause problems. It's surprising that the issue is affecting all the family PCs at once, though. The simplest fix is to use System Restore on all the affected computers to roll them back to an earlier time.

Restart the PC and press F8 before the Windows login screen appears to enter Safe mode. Next go to Start, Programs, Accessories, System Tools, System Restore and follow the step-by-step instructions to roll back each machine to a time before the updates were installed. See our Troubleshooter on using System Restore on the cover DVD for step-by-step instructions.

This question was first published in the Helproom forum. Read the full thread here.

See also: How to uninstall troublesome software

See also: How to clean up a congested hard drive

See also: How to fix everything: the ultimate guide to fixing technology

Free tech support in the Helproom Forum

IDG UK Sites

LG G4 Note UK release date and specification rumours: Samsung Galaxy Note 5 killer could be the LG 3......

IDG UK Sites

In defence of BlackBerrys

IDG UK Sites

Why we should reserve judgement on Apple ditching Helvetica in OS X/iOS for the Apple Watch's San...

IDG UK Sites

Retina 3.3GHz iMac 27in preview: Apple cuts £400 off Retina iMac with new model