We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,862 Tutorials

How to uninstall troublesome software

Get rid of a program the easy way

QUESTION I installed iolo System Mechanic from a recent PC Advisor cover DVD. Its Windows installer pops up whenever I turn on my machine and seems to think there’s a CD in the drive when there isn’t. I can disable it using the Services (local) shortcut, and have to go through this process every time I restart. I don’t have an external backup to copy files to, and I’m not confident enough to reinstall Windows. Marcus Toney

HELPROOM ANSWER Windows is clearly not happy with System Mechanic, Marcus. There could be many reasons for this, but it sounds as though you’d sooner just get rid of it.

Uninstall System Mechanic 9.5 by going to Start, Control Panel, Add/Remove Programs, selecting the program and choosing Uninstall.

Following a restart, go to Start, Run, type msconfig and press Enter. Click on the Services tab and look for entries for ‘iolo FileInfoList Service’ and ‘iolo System Service’. Clear the tick boxes for both, then reboot the PC.

Also look in the C:\Program Files directory for an ‘iolo’ folder and delete this.

Finally, download and install CCleaner. Run the Registry-cleaning module and have it fix any issues it finds. It’ll prompt you to back up your PC – please follow this advice before continuing.

See also:

How to fix everything: the ultimate guide to fixing technology

Windows 7 zone  NEW!

IDG UK Sites

Samsung Galaxy S6 review: Hands-on with the new Samsung Galaxy. Samsung's flagship is more iPhone-lr......

IDG UK Sites

5 things we hate about MWC: What it's like to be a journalist at a technology trade show

IDG UK Sites

Ractive powers The Guardian's interactive infographics – and lets novice coders build complex...

IDG UK Sites

12in Retina MacBook Air release date rumours: new MacBook Air to have fingerprint ID, could launch...