We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,862 Tutorials

How to fix Backup & Restore when it won't start

Dealing with a failed backup app (0x800800005)

QUESTION When I try to start the Backup & Restore utility on my new hard drive I get the error message: ‘The backup application could not start due to an internal error – Server execution failed (0x800800005)’. Thomas Milne

HELPROOM ANSWER Your Windows user account doesn’t have the privileges it needs to run the task, Thomas. Go to Start, right-click Computer, then choose Manage, Local Users and Groups, Groups. Right-click Administrators and click ‘Add to group’, Add, Advanced, Find Now. Double-click Local Service and press Ok.

You should now see the entry ‘NT Authority\Local Service’ in the list.

Click Ok and reboot the PC.

See also: How to fix everything: the ultimate guide to fixing technology

Get free tech support 24 hours a day at PC Advisor's Helproom Forum

IDG UK Sites

iPad mini 3 vs iPad mini 2 comparison: New iPad mini 3 isn't worth £80 more

IDG UK Sites

Why you shouldn't buy the iPad mini 3: No wonder Apple gave it 10 seconds of stage time

IDG UK Sites

Halloween Photoshop tutorials: 13 masterclasses for horrifying art, designs and type

IDG UK Sites

Should I upgrade from Mavericks to OS X 10.10 Yosemite? What you need to know before updating to...