We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,862 Tutorials

How to fix Backup & Restore when it won't start

Dealing with a failed backup app (0x800800005)

QUESTION When I try to start the Backup & Restore utility on my new hard drive I get the error message: ‘The backup application could not start due to an internal error – Server execution failed (0x800800005)’. Thomas Milne

HELPROOM ANSWER Your Windows user account doesn’t have the privileges it needs to run the task, Thomas. Go to Start, right-click Computer, then choose Manage, Local Users and Groups, Groups. Right-click Administrators and click ‘Add to group’, Add, Advanced, Find Now. Double-click Local Service and press Ok.

You should now see the entry ‘NT Authority\Local Service’ in the list.

Click Ok and reboot the PC.

See also: How to fix everything: the ultimate guide to fixing technology

Get free tech support 24 hours a day at PC Advisor's Helproom Forum

IDG UK Sites

Nexus 6 vs Samsung Galaxy Note 4 comparison: What's the best Android phablet?

IDG UK Sites

The iPhone is doomed. Doomed to be marginally less successful than a very successful thing.

IDG UK Sites

How to prototype native mobile apps without writing code

IDG UK Sites

How to prepare for and update to OS X Yosemite: Get your Mac ready to download & install Apple's...