We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,862 Tutorials

How to switch user accounts in Windows XP SP3

What to do when your password draws a blank

QUESTION After installing Windows XP Service Pack 3 on my PC, I'm unable to switch between user accounts without restarting the machine. The login window appears, but there's no text cursor with which to enter the password. Roger Shiong

HELPROOM ANSWER A quick way to get around this is to use the onscreen keyboard; press Ctrl, U at the login screen to bring it up. You may also find that pressing Ctrl, Alt, Del will reveal the cursor.

For a long-term fix, go to Start, Run, type regsvr32 shgina.dll and press Enter.

Get free tech support 24 hours a day at PC Advisor's Helproom Forum

IDG UK Sites

How to get a gold Apple Watch for £329: Save £7,500+ with this cool upgrade kit

IDG UK Sites

It's World Backup Day 2015! Don't wait another minute: back up now

IDG UK Sites

Don't Hug Me I'm Scared 4 is another disturbing sequel to Becky & Joe's YouTube hit

IDG UK Sites

History of Apple: how Apple came to lead the tech industry