We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,812 Tutorials

How to update software on a dialup connection

HELPROOM Incomplete AV installations

QUESTION I bought a new PC and upgraded its operating system (OS) to Windows 7. I'm keen to continue using the McAfee antivirus software that was preinstalled, but its update download process stalls at 53 percent.

Tech support has suggested uninstalling and then reinstalling McAfee, but this hasn't fixed the problem. I use a dialup connection to access the internet, but never had this problem with my old Windows XP PC, which ran Kaspersky. John Abbott

HELPROOM ANSWER I suspect the problem lies with the fact that you're using a slow connection to download updates: some ISPs terminate web access after a set time or download size.

Launch Internet Explorer and click on the Tools menu. Choose Internet Options, Connections, Settings, Advanced and look for an Internet Time Out option; set this to Never to prevent your download from stalling prematurely.

If you still have problems downloading updates for McAfee, and assuming you've already confirmed whether your ISP is restricting your downloads, consider instead using Microsoft's free Microsoft Security Essentials internet security software, for which the updates will be smaller.

You'll need to uninstall McAfee first.

Get free tech support 24 hours a day at PC Advisor's Helproom Forum

IDG UK Sites

Android One vs Android Silver vs Google Nexus: What is the difference?

IDG UK Sites

iOS 8 review: Hands on with the iOS 8 beta

IDG UK Sites

Thinking robots: The philosophy of artificial intelligence and evolving technology

IDG UK Sites

How to shoot a robot rom-com in three days