We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,862 Tutorials

How to install Windows Update files

Helproom: my laptop's unable to update

QUESTION My laptop, which runs Windows 7 64bit, frequently fails to install Windows Update files. What should I do? Ralph Strandmann

HELPROOM ANSWER It sounds as though you've got corrupt Windows Update files, Ralph. Given that the good files have already been applied, it's safe to delete all the update files stored on your PC. You should then be able to successfully download and update those that previously failed.

Right-click My Computer and select Manage. Expand 'Services and Applications', then choose Services. Right-click Automatic Updates and choose Stop.

Next, navigate to the Windows System folder (C:\Windows, where C is your main drive) and delete the SoftwareDistribution folder located there.

Reboot the PC, then run Windows Update to download and install any new or missing updates.

This should fix the problem. If the problem continues, deselect the update in Windows Update and Windows won't attempt to install it again.

Get free tech support 24 hours a day at PC Advisor's Helproom Forum

IDG UK Sites

Best camera phone of 2015: iPhone 6 Plus vs LG G4 vs Galaxy S6 vs One M9 vs Nexus 6

IDG UK Sites

In defence of BlackBerrys

IDG UK Sites

Why we should reserve judgement on Apple ditching Helvetica in OS X/iOS for the Apple Watch's San...

IDG UK Sites

Retina 3.3GHz iMac 27in preview: Apple cuts £400 of price of Retina iMac with new model