We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,862 Tutorials

How to recover files from deleted user accounts

Helproom: deleted identity

QUESTION A little while ago I deleted my Windows PC user account and created a new one. I wrongly assumed that I'd still be able to access the files on the deleted account. Are they lost forever? Rob Mason

HELPROOM ANSWER When you delete a user profile you're invited to also delete its files and folders. If you can't remember agreeing to this, look in C:\users (where C is your main drive) for a folder containing documents from the old profile. If it's not there, it's been deleted.

All hope is not lost, however, and you may find that a free file-recovery utility such as Recuva can turn up your missing files. Use the 'Deep scan' option if the files have been missing for a while, but this will take some time to complete.

Get free tech support 24 hours a day at PC Advisor's Helproom Forum

IDG UK Sites

iOS 8 release date, new features and compatibility: Free to download from 6pm

IDG UK Sites

Why local multiplayer gaming is rapidly vanishing: we look at the demise of split-screen and LAN...

IDG UK Sites

Colour-depth not resolution is what will make 4K a success or failure

IDG UK Sites

iPhone 6 vs iPhone 6 Plus: Which new iPhone 6 model should I buy?