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2,862 Tutorials

What to do if you receive a suspect email

How to respond to phishing and spam

A reader received an email that he thought might be a phishing attack. But how to respond?

QUESTION I received an email from a company calling itself Post Express regarding a delivery refusal, claiming that there is an error in the address. This must be some form of scam as I'm not expecting a delivery. I saw somewhere that an official body asked that if anything like this occurred then to forward the mail on to them, but I can't remember who it was. Can you help? Alwyn Andrew

HELPROOM This is indeed a scam, and you were right to ignore the instructions. Antivirus company Sophos reports on it, and indicates that the email may also include a malicious attachment. The best course of action is to delete and forget about the email - preferably, before you have opened it.

No legitimate business will ever ask you to confirm details like this over email. If you think it's a scam, it probably is.

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