We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,851 Tutorials

What to do if you receive a suspect email

How to respond to phishing and spam

A reader received an email that he thought might be a phishing attack. But how to respond?

QUESTION I received an email from a company calling itself Post Express regarding a delivery refusal, claiming that there is an error in the address. This must be some form of scam as I'm not expecting a delivery. I saw somewhere that an official body asked that if anything like this occurred then to forward the mail on to them, but I can't remember who it was. Can you help? Alwyn Andrew

HELPROOM This is indeed a scam, and you were right to ignore the instructions. Antivirus company Sophos reports on it, and indicates that the email may also include a malicious attachment. The best course of action is to delete and forget about the email - preferably, before you have opened it.

No legitimate business will ever ask you to confirm details like this over email. If you think it's a scam, it probably is.

See all: How-to tutorials

Visit: Security Advisor

IDG UK Sites

iPhone 6 release date, price, specs and new features: Invite confirms 9 September launch

IDG UK Sites

Nostalgia time: Top 10 best selling mobile phones in history

IDG UK Sites

How Ford designs next-generation cars at its Melbourne Design Centre

IDG UK Sites

iPhone 6 release date, rumours, video, UK price & images: iPhone launch event confirmed for 9...