We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
 
2,678 Tutorials

How to get rid of Webtrends Live

What to do when a tracking cookie hitches a ride

QUESTION Webtrends Live pops up whenever I bank online. The firm's website claims that it only gathers information and isn't malicious, yet several sites claim to remove it if you download their software. Spybot and Norton seem to ignore it, and banning third-party cookies in Firefox makes no difference. Neil Barnard

HELPROOM ANSWER Webtrends is a tracking cookie. It's one of dozens of such cookies that you'll find in any browser cache. It isn't spyware as such, but you can prevent its installation if it's worrying you. In Internet Explorer, go to Tools, Internet Options, Privacy, Advanced and tick the 'Override automatic cookie handling' box. Under First-party Cookies select ‘Prompt', and under Third-party cookies select 'Block'. When cookies try to install themselves in the future, click 'block'.
 
Note, however, that you may be unable to use your online banking service if it requires these cookies to be installed.

See also: How to fix everything: the ultimate guide to fixing technology

Free tech support in the Helproom Forum

IDG UK Sites

Samsung Galaxy Note 4 release date, price and specs 2014

IDG UK Sites

iOS 8 features wishlist: the changes iPhone and iPad users want in Apple's iOS 8

IDG UK Sites

25 Years of the World Wide Web: Happy Birthday, Intenet

IDG UK Sites

Developers get access to more Sony camera features