We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,862 Tutorials

How to clean an infected email address book

What to do when your friends receive spam... from you

QUESTION People in my address book are receiving emails from me, but I’m not sending them. Each message contains a link to what I believe is a malicious website. Can you help? Thomas Gregory

HELPROOM ANSWER You may have an email virus. This virus has taken over your email client and is using it to send out ‘adverts’ for malicious sites.

First, update your antivirus software and run a full scan. Follow up with CCleaner to flush out any lingering infection. Restart the PC, run another antivirus scan and change your password.

See also: How to fix everything: the ultimate guide to fixing technology

Free tech support in the Helproom Forum

IDG UK Sites

Windows 10 release date, price, features. The next version of Windows will run on everything:....

IDG UK Sites

An Apple fan's perspective on the Windows 10 launch

IDG UK Sites

Sensor-laden kids' watch with 3G launches in Japan

IDG UK Sites

2014 Retina iMac release date rumours, specs and features: 27in 5K Retina iMac 'launching this mont'......